Frequently Asked Questions
Everything you need to know about your ALP experience.
What are the shipping times for ALP Nicotine Pouches?
We offer standard and expedited shipping. Standard orders typically arrive within 3-5 business days, while priority shipping delivers within 1-2 business days depending on your location.
Do you offer international shipping?
Currently, we only ship within the United States. We are working on expanding our logistics to support international customers in the near future.
What is your return policy?
Due to the nature of our products, we cannot accept returns on opened cans. However, if your order is damaged or incorrect, please contact support within 14 days for a full replacement or refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like Apple Pay and Google Pay.
Is age verification required for purchase?
Yes, in compliance with federal law, all customers must be 21 years of age or older. We use a secure third-party service to verify your age during the checkout process.